Frequently asked questions

Registration and sign-in

I did not receive an invitation or registration email

Check your spam folder and your email domain settings for invitation and verification messages. If the invitation email still does not arrive after some time, ask the inviter to share an invitation link instead.

I forgot my password

You can reset your password from the password reset screen.

I cannot register

Colorfulia is invitation-only. You can register by receiving an invitation from someone who already uses Colorfulia.

Supported regions and languages

Which countries and regions are supported?

The currently supported region is Japan. During registration and in settings, you can choose your country or region as “Japan” or “Other”.

Which languages are supported?

The app supports Japanese and English for display language.

Privacy and safety

I do not want my account to appear in search

Review your profile and space visibility settings. For details, see Profile and search visibility.

I want to block unwanted access from another user

Use Block. For steps, see Stay safe.

I want to report inappropriate content

You can submit a report by choosing a reason. You can report the same post only once. For details, see Stay safe.

What happens after I report something?

Reports are reviewed by the service team. There is no system for individual follow-up by chat or email about the outcome.

Features

What is sensitive content?

Sensitive content is content marked as requiring consideration; images are shown blurred. For more information, see Post everyday stories.